Question 1

Can't Connect at All

Accepted Answer

If you cannot connect, try the following in order: Make sure your network works; try switching between Wi-Fi and mobile data; Run Network Reset or Repair in the app settings; Uninstall OrangeGo, restart your device and reinstall the latest version; If it still fails, contact customer support.

Question 2

Lag or Slow Speed After Connecting

Accepted Answer

If the connection feels laggy or slow, try the following: Switch to another route and test again; Try a different network (e.g. a phone hotspot) to compare; On desktop, try closing or uninstalling security software and firewalls, then reconnect; Some campus or office networks have restrictions - try a different network.

Question 3

How to Buy a Plan

Accepted Answer

You can buy a plan directly in the OrangeGo app. Steps: Open OrangeGo, sign in and go to the Plans or Buy page; Choose a monthly, half-yearly or yearly plan and tap Buy; Follow the on-screen instructions to pay - WeChat Pay and Alipay are supported; After payment, your plan time is added immediately and shared by all devices on the account. If payment fails, check your network or try another payme…

Question 4

Forgot Your Password?

Accepted Answer

If you forget your password, you can recover it on the sign-in page. Steps: Tap Forgot Password on the sign-in page; Enter your registered email or phone number to get a verification code; Enter the code, then set and confirm a new password; Sign in with your new password.

Question 5

How to Contact Support

Accepted Answer

If you need help from a real person, contact support through the following channels: In the app: Help Center → Contact Support, submit your issue online; Email: send a description and screenshots of the issue to the support email. Providing your account info and a clear description speeds things up.

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