Question 1

How to Buy a Plan

Accepted Answer

You can buy a plan directly in the OrangeGo app. Steps: Open OrangeGo, sign in and go to the Plans or Buy page; Choose a monthly, half-yearly or yearly plan and tap Buy; Follow the on-screen instructions to pay - WeChat Pay and Alipay are supported; After payment, your plan time is added immediately and shared by all devices on the account. If payment fails, check your network or try another payme…

Question 2

How to View Payment Details

Accepted Answer

When contacting support about payments or refunds, you will usually need to provide payment details. How to find them by payment method: WeChat Pay: WeChat → Me → Services → Wallet → Bills, find the transaction; Alipay: Alipay → My → Bills, find the transaction; App Store: System Settings → Apple ID → Subscriptions & Purchases, view purchase history. Send the payment details screenshot to customer…

Question 3

Plan Time Not Added After Payment

Accepted Answer

If your plan time is not added after purchase, it is usually a system delay. Wait a few minutes, then sign out and sign back in to check; If it still has not arrived, have your account info and order number ready and contact customer support.

Question 4

What Are the Differences Between Plans?

Accepted Answer

OrangeGo offers monthly, half-yearly and yearly plans. The longer the plan, the better the unit price. All plans include the same benefits: Unlimited data with access to all routes; One account works on multiple devices, sharing plan time; WeChat Pay and Alipay supported. New users can try the free trial first, then decide which plan to buy.

Question 5

Can't See Prices on the Purchase Page

Accepted Answer

If you cannot see prices on the purchase page, the page may have failed to load properly. Check your network connection, then refresh the page and try again; Switch networks (e.g. between mobile data and Wi-Fi) and try again; If prices still do not show, contact customer support.

Question 6

Refund Policy

Accepted Answer

Refund Conditions In accordance with Taiwan's Consumer Protection Act, you may apply for a full refund within the 7-day cooling-off period after purchase, provided the service has not been activated (no account activation or connection history). Refund Scenarios Unable to connect due to technical issues that our support team cannot resolve: a prorated refund will be issued based on remaining servi…

Plans & Payment