Question 1

Can't Connect at All

Accepted Answer

If you cannot connect, try the following in order: Make sure your network works; try switching between Wi-Fi and mobile data; Run Network Reset or Repair in the app settings; Uninstall OrangeGo, restart your device and reinstall the latest version; If it still fails, contact customer support.

Question 2

Connection Drops After a While

Accepted Answer

If you cannot connect or keep disconnecting after a while, the device is usually limiting the app in the background. Run Network Reset in settings, then reconnect; Check whether the system restricts OrangeGo from running in the background (see the background setup guides for your phone brand); Restart your device and reconnect; If it keeps dropping, update to the latest version or contact customer…

Question 3

How to Use the Desktop App

Accepted Answer

Open the OrangeGo desktop app and click Connect. Once connected, open the app or website you want (do not reverse the order). Tips: To set up a proxy manually, check the local proxy address and port in the app settings; If a website does not load, run Network Reset first, then reconnect; Some security software may block the connection; quit it temporarily and try again.

Question 4

Websites Not Loading After Connecting

Accepted Answer

If no website loads after a successful connection, the usual cause is Windows Firewall blocking OrangeGo's network traffic. To fix it: When OrangeGo first runs on Windows, a network access prompt appears - tick all options and click Allow Access; If you clicked Cancel then, open Windows Security → Firewall, find OrangeGo in the Allowed apps list and tick Allow; Reconnect after the settings are app…

Question 5

How to Run Network Reset / Repair

Accepted Answer

Network Reset can fix most connection issues. Open OrangeGo, go to Settings and find Network Reset or Repair; After resetting, reconnect OrangeGo; If the reset does not help, restart your device and connect again.

Question 6

Lag or Slow Speed After Connecting

Accepted Answer

If the connection feels laggy or slow, try the following: Switch to another route and test again; Try a different network (e.g. a phone hotspot) to compare; On desktop, try closing or uninstalling security software and firewalls, then reconnect; Some campus or office networks have restrictions - try a different network.

Connection & Network