Question 1

How to Change Your Password

Accepted Answer

After signing in to OrangeGo, go to your account settings to change your password. Open the Me or Settings page and choose Change Password; Enter your new password and confirm it again; After the change, other signed-in devices may need to sign in again.

Question 2

How to Delete Your Account

Accepted Answer

To delete your account, request it from within the app. Go to account settings, find Delete Account and follow the prompts; Once deleted, your account data will be removed and cannot be recovered; Before deleting, check your remaining plan time to avoid losing unused time. If you have questions during the process, contact customer support.

Question 3

Device Limit Reached

Accepted Answer

When the number of signed-in devices reaches your account limit, a new device will show a device limit notice. To fix this: Open Device Management in account settings and remove devices you no longer use; You can then sign in on your new device; If the issue persists, contact customer support.

Question 4

How to Sign Out on Other Devices

Accepted Answer

To sign out on an old device or remove unused devices from your account, use account management. Open Device Management in account settings; View the list of signed-in devices, select the one you want to remove; That device will be signed out immediately and must sign in again to continue.

Question 5

Forgot Your Password?

Accepted Answer

If you forget your password, you can recover it on the sign-in page. Steps: Tap Forgot Password on the sign-in page; Enter your registered email or phone number to get a verification code; Enter the code, then set and confirm a new password; Sign in with your new password.

Question 6

How to Sign In / Sign In with QR Code

Accepted Answer

OrangeGo supports signing in with an email account; the desktop app also supports QR code sign-in. Email sign-in: enter your registered email and password, then click Sign In; QR code sign-in: the desktop sign-in page shows a QR code; scan it with the OrangeGo mobile app to confirm; Forgot your password? Tap Forgot Password on the sign-in page.

Question 7

How Many Devices Can One Account Support?

Accepted Answer

Your OrangeGo plan time follows your account. You can sign in on multiple devices with one account; the device limit is shown in Device Management in the app. Please note: After purchasing a plan on one device, all devices on the same account share the time; Do not share your account with strangers - they may remove your devices and use your plan time alone.

Question 8

How to Register an Account

Accepted Answer

OrangeGo supports email registration. Steps: Open the OrangeGo app, go to the sign-in page and choose Register; Enter your email and password, then get and enter the verification code; Tap Register. By registering you agree to the Terms of Service and Privacy Policy. After registering, you can sign in and start using it. One account can sign in on multiple devices and share plan time.

Account & Login