Política de privacidad de «OrangeGo»

Actualizado: September 10, 2026En vigor: September 10, 2026

Life overseas can sometimes feel distant. Orange GO hopes to be your warm connection to home. To make this companionship last longer and bring you greater peace of mind, we kindly ask you to carefully read and fully understand this Privacy Policy before you begin using our services. We will protect your personal information just as we protect your network connection. If you have any questions about the content, please feel free to contact us at any time. May every connection we make bring you warmth.

Introduction

Orange GO ("we," "us," or "our") understands the importance of user privacy. We are committed to providing you with secure and stable network acceleration services for accessing content in mainland China, and we will properly protect the personal information generated during your use of our services. We will strictly follow the principles of legality, legitimacy, necessity, and good faith, and adopt industry-standard security measures to protect your information. This Policy explains how we collect, use, share, and protect your information, as well as the rights you enjoy. Please read and understand this Policy carefully before using our products or services.

1. Legal Basis for Processing Personal Information
2. Scope of This Privacy Policy
3. How We Collect and Use Your Personal Information
4. How We Use Cookies and Similar Technologies
5. How We Share, Transfer, and Publicly Disclose Your Personal Information
6. How We Store and Protect Your Personal Information
7. Your Rights to Manage Your Personal Information
8. How We Handle Minors' Personal Information
9. Updates and Notifications to This Privacy Policy
10. How to Contact Us

1. Legal Basis for Processing Personal Information

This Policy is formulated and implemented in strict accordance with the Consumer Rights Protection Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the E-Commerce Law of the People's Republic of China, the Information Security Technology — Personal Information Security Specification, and other applicable laws and regulations. For users in Taiwan, we also reference the relevant provisions of the Personal Data Protection Act (PDPA); for users in Hong Kong, we also reference the relevant provisions of the Personal Data (Privacy) Ordinance (PDPO).

We will collect necessary information when you use specific features. If special collection beyond the scope of this Policy is involved, we will separately provide you with an explanation and seek your consent.

2. Scope of This Privacy Policy

This Privacy Policy applies to all products and services provided by Orange GO. Whether you are a browsing visitor or a registered user, you are bound by this Policy.

Please note, however, that this Policy does not apply to the following situations:

Information collection practices of third-party advertising or promotion service providers.
Third-party services integrated or linked in our products (such as Google Play Services, Firebase Analytics, Google Analytics, Apple Sign-In, third-party payment channels, etc.). These services are independently operated by third parties, and we cannot control their information processing practices. We recommend that you read their privacy policies before use. We are not legally responsible for third parties' collection of your information.
Information you voluntarily disclose to other third parties.
Other products and services not provided by Orange GO.

3. How We Collect and Use Your Personal Information

3.1 Basic Definitions

Personal Information: Data that can identify your identity or reflect your activity trajectory, alone or in combination with other information, including but not limited to email address, account number (uid), IP address, device identifier (random ID generated by the client), connection logs, etc. The specific scope of collection is as set forth below.
Sensitive Personal Information: Information that, if leaked, illegally provided, or misused, may endanger personal and property safety, and may easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment, including account passwords, payment transaction records, coupons, etc. Please carefully consider before providing such information.

We collect and use your information only based on the following business scenarios. If you refuse to provide it, you may be unable to use the corresponding features:

(1) Account Registration and Login

Email Registration: You need to provide your email address, password, and verification code to create and protect your account.
Third-Party Authorized Login: When you log in using your Google or Apple account, we will obtain the public information you authorize (such as nickname, avatar, unique identifier) to identify your user identity and provide you with acceleration services.
The above information will continue to be authorized for our use during your use of the service. After you cancel your account, we will stop using and delete it.

(2) Core Acceleration Service

To enable one-click connection, intelligent route selection, and real-time network monitoring, we will collect: IP address, device name/model and platform, connection session information (authentication time, session identifier, node used), traffic usage (upload/download bytes), and connection logs.
Risk Control and Security Prevention (Anti-Fraud): To prevent batch malicious registration and other behaviors, and to ensure platform fund and resource security, we will combine device identifiers, IP addresses, and code issuance and login behaviors for frequency limiting and anomaly monitoring, so as to take corresponding restrictive measures.

(3) Customer Service, Complaints, and Refunds

When you contact customer service, submit a complaint, or apply for a refund, we may need to collect your registered email, order number, problem scenario description, screenshots, or logs to verify your identity, locate the problem, and provide feedback on the processing result. Refusal to provide may affect the progress of problem resolution.

(4) Marketing Activities

When you participate in activities such as "Invite Friends" or "Share for Rebates," we need to record your account information, invitation code, sharing records, and the registration/payment status of invited users for reward distribution and data traceability.
If payment to you is involved, we may need to collect your identity information to fulfill tax withholding and payment obligations.

(5) Payment Function

Orange GO currently does not provide direct payment within the client. Your subscription is completed on the external official website or third-party platforms (such as App Store, Google Play). We only collect order information (such as plan, amount, payment channel). We do not store your full card number or payment credentials. Payment services are independently processed by third-party service providers.

(6) Service Optimization and Personalized Recommendations

We will conduct feature analysis based on your connection habits, node preferences, etc., to recommend better routes or suitable plan options for you. For this purpose, we need to collect your device information, log information, and browsing records.

(7) Exceptions to Consent Requirement

According to legal provisions, we may collect necessary information without your consent in the following situations:

Directly related to national security and national defense security;
Directly related to public security, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, and judgment enforcement;
To protect the life, property, and other major legitimate rights and interests of you or other individuals, where obtaining your consent is difficult;
Personal information you have voluntarily disclosed to the public;
Collected from legally publicly disclosed information (such as legitimate news reports, government information disclosure, etc.);
Necessary for signing and performing a contract according to your requirements;
Other circumstances stipulated by laws and regulations.

(8) Notice Regarding Third-Party Links and User-Published Information

You acknowledge and agree that Orange GO may provide you with third-party links through in-app push notifications or other means, enabling you to access external services or websites. When you use these third-party services, you will be bound by the terms of service and privacy policies of such third parties. Please be sure to carefully read their rules. This Privacy Policy applies only to information collected by Orange GO servers and does not apply to services provided by third parties or third parties' information collection practices.

Meanwhile, please carefully consider the information content you upload, publish, or communicate through our services (such as screenshots and logs in feedback). If you request deletion of relevant information, you may do so through the contact information provided at the beginning of this Policy. We will process it in accordance with laws, regulations, and the provisions of this Policy.

4. How We Use Cookies and Similar Technologies

To enhance your access experience, we may use cookies, Local Storage, and similar technologies. These technologies can help you avoid the step of repeatedly entering information. We will not use the above technologies for any purpose other than those described in this Policy.

You may manage or refuse cookies through your browser settings, but this may affect the normal use of some features.

Our official website uses Google Analytics to collect anonymous access data (including page views, source channels, device types, access duration, etc.) for analyzing website usage and improving services. Google Analytics collects the above information through cookies. The data is processed by Google in accordance with its privacy policy. You may install the browser opt-out add-on provided by Google to stop being collected.

5. How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Sharing

We will not sell your personal information. We will only share your information externally in the following situations:

Sharing after obtaining your explicit consent;
Sharing in accordance with laws and regulations, or as required by administrative or judicial authorities;
Sharing necessary information with our affiliated companies, subject to this Policy. If an affiliated company changes the purpose of processing, it will seek your authorization again;
Sharing with authorized partners: Solely for the purposes stated in this Policy, some of our services are provided by authorized partners. We may share certain personal information with partners to provide better customer service and experience. We will only share for lawful, legitimate, necessary, specific, and clear purposes, and will only share the personal information necessary to provide the service. Our partners have no right to use the shared information for any other purpose. Currently, our authorized partners include:
Authorized partners for analysis services: We will not share your personal information with advertising or consulting service providers unless you actively authorize it. However, we may share anonymized user profiles that cannot identify your identity with advertising or consulting service providers to improve effective advertising reach and analyze the usage of our products and services.
Service providers and other partners: We send information to partners who support our business (such as entrusted technical infrastructure services, cloud services, analysis of service usage, customer service, payment facilitation, etc.). To enable you to use the above features, our application may embed SDKs or other similar applications of authorized partners. For example, when you complete subscription payment externally (such as App Store, Google Play, or other third-party payment channels), the payment service provider's SDK will collect your device information (device model, device settings, unique device identifier, etc.) to ensure that you complete the payment function in a secure transaction environment.
Necessary to protect public interests, handle intellectual property disputes, or protect users' legitimate rights and interests;
You actively agree to submit personal information to a third party by clicking the relevant button.

(2) Transfer

We will not transfer your personal information to any company, organization, or individual, unless:

We obtain your explicit consent;
A merger, acquisition, or bankruptcy liquidation occurs, and the new holder continues to be bound by this Policy.

(3) Public Disclosure

We will only publicly disclose your personal information with your explicit consent, or as required by laws and regulations, litigation, or government authorities. Please carefully consider the information content you upload, publish, and communicate through our services.

6. How We Store and Protect Your Personal Information

(1) Information Storage

Your information will be properly stored on secure servers with strict access controls within mainland China. No matter where you are in the world, Orange GO hopes to be your warm connection to home. Therefore, we insist on keeping your data within the country and do not conduct any cross-border transmission. We will strictly follow the requirements of relevant laws and regulations, adopt comprehensive and necessary security protection measures, and carefully protect every trust and peace of mind you give us.
We will only retain your personal information for the shortest period necessary to achieve the purposes of this Policy. After the period expires, we will delete or anonymize it.

(2) Security Protection Measures

Data Encryption: User passwords are stored in encrypted form, and basic information such as email addresses is transmitted in encrypted form.
Access Control: Strictly restrict data access permissions for internal employees and outsourced personnel, and require them to sign confidentiality agreements.
Security Audit: Access risk control platforms or authentication platforms to monitor abnormal login, registration, and other behaviors.
Account and Transaction Security Tips: Your accounts have security protection functions. Please properly keep your account and password information. When conducting online transactions using Orange GO services (such as external official website subscriptions), if you inevitably need to disclose your personal information (such as email, contact information, etc.) to the transaction counterparty, please protect it properly and provide it only when necessary. If you find that your personal information has been leaked or may be leaked, and it may endanger your account security or cause losses, please be sure to contact us immediately through the contact information provided in this Policy so that we can take corresponding measures to prevent the expansion of losses.
Security Incident Notification: The Internet environment is not 100% secure. We will do our best to ensure the security of any information you send to us. If a personal information security incident occurs inadvertently, we will promptly notify you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, remedial measures for you, etc. We will promptly notify you by email, push notification, etc. When it is difficult to notify one by one, we will adopt reasonable and effective methods to issue announcements.

7. Your Rights to Manage Your Personal Information

You have the following rights regarding your personal information:

Access and Correction: You may access and correct your account information and security information through the "Personal Center" on the official website or client.
Withdrawal of Consent: You may withdraw authorization by deleting information, closing device permissions, or making privacy settings in the software. Canceling your account will be deemed as withdrawal of all authorizations.
Account Cancellation: You may apply to cancel your account. We will stop the service and delete relevant information (unless otherwise stipulated by laws and regulations). If you have any questions, you may send an email to [email protected], and we will arrange dedicated personnel to handle it.
Response to Requests: To ensure security, we may first verify your identity before processing your request.

Exceptions to public disclosure: Information involving national security, public security, criminal investigation, emergency avoidance, information you have voluntarily disclosed, or information collected from legitimate public channels does not require your prior consent.

8. How We Handle Minors' Personal Information

Orange GO is a network acceleration tool. Our services are mainly aimed at adult users (such as overseas Chinese, international students, and overseas business travelers). If you are under 18 years old, before using our products/services, please be sure to read this Policy accompanied by your guardian, and ensure that you have obtained your guardian's consent before using our services and providing us with information. We will focus on protecting minors' personal information in accordance with relevant national laws and regulations.
If your guardian does not agree with your use of our services or provision of information to us in accordance with this Privacy Policy, please immediately terminate your use of our services and notify us promptly.
For the collection of minors' personal information with the consent of parents or legal guardians, we will only use or publicly disclose such information when permitted by law, explicitly consented by parents or guardians, or necessary to protect minors.
If you are the guardian of a minor and have any questions about the minor's use of our services or the user information provided to us, please contact us promptly. We will protect the confidentiality and security of minor users' information in accordance with relevant national laws and regulations and the provisions of this Privacy Policy. If we find that we have collected minors' personal information without prior verifiable consent from parents or legal guardians, we will try to delete the relevant data as soon as possible.

9. Updates and Notifications to This Privacy Policy

We may update this Policy from time to time. Without your explicit consent, we will not reduce the rights you enjoy under this Policy. The updated content will be published on this page, and major changes will be reminded through website announcements or in-app notifications. Continued use of the service constitutes acceptance of the updated Policy.

10. How to Contact Us

If you have any questions about this Policy, or believe that your personal information has been infringed, please send an email to [email protected]. We have a dedicated department for personal information protection and will respond within five business days (extended for statutory holidays).